http://www.merchant-account-services.org/blog/always-decline-transactions-that-fail-avs/ A blog about merchant accounts and merchant services Fri, 20 Aug 2010 23:05:53 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.merchant-account-services.org/blog/always-decline-transactions-that-fail-avs/comment-page-1/#comment-54 Jestep Thu, 24 Aug 2006 21:56:20 +0000 http://www.merchant-account-services.org/blog/always-decline-transactions-that-fail-avs/#comment-54 One thing where I see a gray area is AVS errors. Authorize.net and a few other gateway's are highly prone to having AVS errors. The merchant has the ability to decline AVS error'd transactions, or allow them to go through. Personally, we allow them through and manually contact the customer before we ship any merchandise. Since there is a good chance that the card and address were OK, and for usability sake, we have found it better to take the little time to contact them and let the transaction go through. I'm not sure how most other business deal with this situation, or if they are even aware of it. One thing where I see a gray area is AVS errors. Authorize.net and a few other gateway’s are highly prone to having AVS errors. The merchant has the ability to decline AVS error’d transactions, or allow them to go through. Personally, we allow them through and manually contact the customer before we ship any merchandise. Since there is a good chance that the card and address were OK, and for usability sake, we have found it better to take the little time to contact them and let the transaction go through. I’m not sure how most other business deal with this situation, or if they are even aware of it.

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